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National Grid Tips & Numbers You Need to Know

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National Grid is advising customers to be prepared for the winter storm.  Here are some tips, numbers to call to report an outage and ways to get updates.

Customers Urged to Keep in Touch
National Grid offers a number of ways for customers to report outages or learn about restoration efforts and important safety information.

· Outage reporting hotline – Upstate New York customers can call 1-800-867-5222 to report an outage.

· Text messages – Customers can receive text message alerts and updates. Text the word STORM to NGRID (64743) to sign up.

· Facebook and Twitter – to communicate with customers about service issues and interruptions during storms.

· E-mail alerts are also available to customers who create an online profile.

· Customers can use their mobile devices to track outage information and storm related safety tips through National Grid’s new mobile site.

Staying Safe
National Grid wants everyone to stay safe before. Here are some tips to help customers avoid injuries and remain safe:

Have a number of working flashlights, at least one battery-operated radio and an extra supply of batteries in your home.

Never touch downed power lines, and always assume any fallen lines are live electric wires. If you see one, report it immediately to National Grid

If you use a generator to supply power during an outage, be sure to only operate it outdoors.

If you lose power, turn off any appliances that were on when the power went off, but leave one light on so you will know when power is restored.

Check on elderly family members, neighbors and others who may need assistance during an outage period.

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